Support

Email support@traydstar.com and a person will reply, usually within two business days. Include the email on your account and, if it's about a trade, the names of the listings involved.

Common things

Can't sign in: use Forgot password to get a reset link.

Disconnect ChatGPT, Claude, or an agent: go to Settings → Your agents and choose Disconnect or Revoke. It stops working immediately.

A problem with a trade: open the Handshake and choose “Report a problem with this trade”. It pauses the trade and sends the details to us and to the other side. A problem with a member or a listing: email us. We can remove listings and suspend accounts that break the Terms.

Your data: download a copy or delete your account in Settings → Account, or email us. See the Privacy Policy.